Frequently Asked Questions

Yes — we offer free shipping on orders over $300 Australia-wide, plus free shipping within Metro Melbourne. Bulky equipment or remote deliveries may incur additional freight charges.

We accept credit and debit cards, along with PayPal. All payments are processed securely through encrypted checkout system.

Orders can only be modified or cancelled before dispatch. Please contact us immediately after placing your order and we will do our best to assist.

Yes — trade pricing is available for approved contractors and resellers. Please contact us to discuss trade account setup.

Yes — we ship Australia-wide and internationally. Shipping costs and delivery timeframes are calculated at checkout based on your location. For international orders, import duties and taxes may apply and are the responsibility of the customer, depending on your country’s regulations.

Delivery times vary depending on your location. Metro areas typically receive orders faster than regional or remote areas. You will receive tracking details once your order has been dispatched.

Express shipping is available on selected items. If you require urgent delivery, please contact us before placing your order to confirm availability.

Pickup is available by prior arrangement only. Please contact us to confirm availability before visiting.

Returns may be accepted for unused items in original packaging, subject to approval. Please contact us before returning any item. For full details, please refer to our Returns & Refunds Policy page.

If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will assess the issue and assist you promptly.

Diamond tooling is considered a consumable product, and normal wear during use is not covered under warranty. If you believe there is a manufacturing defect, please contact our team for assessment before returning the product.

Most products are covered against manufacturing defects. Warranty terms may vary depending on the product type. Please refer to the relevant product page or contact our team for warranty details.

Our Redi Lock tooling is designed to suit grinders that use the Redi Lock adapter system. If you are unsure whether your machine is compatible, please provide your grinder model and we will confirm the correct fitment.

The correct starting grit depends on the condition of the floor and your goal (coating removal, flattening, or scratch refinement). Coarser grits are typically used for aggressive removal, while finer grits are used for smoothing and preparation. Contact us with your floor type and we’ll recommend the right starting point.

Bond refers to how quickly the metal matrix wears to expose fresh diamonds. Hard concrete generally requires a softer bond to maintain cutting performance, while softer concrete requires a harder bond to reduce excessive wear. If you’re unsure, we’re happy to help you select the correct bond.

Glazing usually occurs when the bond is too hard for the concrete, preventing fresh diamonds from being exposed. Changing bond type, dressing the segment, or adjusting grinder pressure and speed can resolve the issue. Contact us with your setup details and we’ll assist with troubleshooting.

Yes — we stock a wide range of replacement parts and accessories for concrete grinding equipment and industrial vacuums. If you cannot find a specific part on our website, please contact us with your machine details and we will assist.

Yes — we stock most common parts for S13 and S26 industrial vacuum systems, including filters, bags, hoses and electrical components. If you are unsure which part you need, please provide your model details and we will confirm compatibility.

The easiest way is to send us your machine model along with a photo of the existing part (including any labels or measurements). Our team will confirm the correct replacement before you order.

Yes — bulk pricing is available for approved trade customers and regular buyers. Please contact us with the product and quantity required and we will provide a tailored quote.

Grinder vibration can be caused by uneven segment wear, incorrect tooling fitment, damaged plates, or worn bearings. Check that all tooling is seated correctly and evenly tightened. If the issue continues, contact us with your grinder model and setup details for assistance.

Loss of suction is commonly caused by blocked hoses, clogged filters, full dust bags, or air leaks. Inspect hoses and seals, check filters, and ensure the dust collection system is not full. If the problem persists, contact us with your vacuum model for support.

Excessive wear can occur when the bond is too soft for the concrete, when excessive pressure is applied, or when the floor is highly abrasive. Adjusting bond type or grinding technique may resolve the issue. We can help you select the correct bond for your floor conditions.

Electrical tripping may be caused by overload, incorrect voltage supply, damaged extension leads, or internal component faults. Ensure you are using the correct power supply and heavy-duty leads. If the issue continues, stop using the machine and contact us for guidance.

A standard grinding sequence starts with a coarse metal bond for removal or flattening, followed by progressively finer grits to refine the scratch pattern. The exact sequence depends on the floor condition and final finish required.

Transition to resin polishing pads once the floor is flat and the metal bond scratch pattern is consistent. Skipping grits or transitioning too early may result in visible scratches in the final finish.

Dry grinding is commonly used with proper dust extraction systems, while wet grinding may reduce airborne dust and help extend tooling life. The best method depends on site conditions and equipment setup.

Heavy coatings and adhesives typically require aggressive tooling such as PCD segments or coarse metal bonds. Selecting the correct tooling will improve efficiency and reduce unnecessary wear.

Yes — we offer trade accounts for approved contractors and businesses. Please contact us to discuss eligibility and pricing options.

Bulk pricing is available for larger volume purchases. Contact us with your product requirements and quantities for a tailored quote.

We are open to working with strong retail partners. If you are interested in becoming a reseller, please contact us with your business details and location.