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What information do we collect about you, and how do we obtain it?

The personal information we collect and hold may vary depending on the products and services we provide to you or receive from you. We may collect your personal information in the following circumstances:

- When we keep a record of your communications and interactions with us, including telephone, email, or online interactions

 - If you have used one of our products, we may record information about your usage or opinions when you respond to a survey.

We may collect and store various types of information about you, such as your name, address, phone numbers, email address, banking and credit card details, date of birth, identification information and your organization. When you use our website, we will collect information about you, which is explained in more detail in the "Your Privacy on Our Websites" section below. We collect personal information directly from you whenever it is feasible to do so. Additionally, we may obtain personal information from other parties, such as our related companies, service providers, agents or representatives, your employer, your agents or representatives (such as your advisers), and publicly available sources of information.

 

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What happens if you do not provide the information we request?

If you decide not to provide us with the personal information we request, we may be unable to fulfil your request or provide you with the product or service you seek. While most of the personal information we require is optional, there are specific situations where the law mandates us to collect certain personal information from you. In such cases, we will inform you of the law that requires us to collect this information and take reasonable steps to do so.

 

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Why do we collect your personal information, and how do we use it?

We collect, use, and disclose your personal information to operate our business. This includes providing, administering, improving, and personalizing our products and services; identifying and interacting with you; informing you about other products and services that may interest you; assessing and enhancing the quality of our products and services; protecting our lawful interests, managing transactions with you, suppliers, consumers, and others, and addressing your concerns and inquiries.

 We may contact you by phone, mail, email, or other means to offer you marketing, advertising, or other material about our products and services that we believe might interest you or to follow up on your interest in specific products and services unless you tell us not to or we are prohibited by law. 

We may also disclose your personal information in corporate transactions involving the transfer of all or part of our assets (including debts) or business or in a corporate restructure. We may also be legally required or authorised to disclose your personal information. For instance, we may disclose your personal information to a court in response to a subpoena or to a relevant taxation agency. We may also disclose information to other persons with your consent.

 

How do we store and safeguard your personal information?

We keep personal information both electronically and in hard copy form. Our website is built on Wix, which is responsible for storing and protecting your data. You can view their privacy policy on their website.

We take reasonable measures to safeguard your personal information from loss, misuse, alteration, or unauthorized access, use, and disclosure. These measures include restricting access to our buildings, imposing confidentiality obligations on our staff and service providers, and implementing security measures for computer system access. 

Once we no longer need your personal information for any of the purposes for which we collected it, we will take reasonable steps to destroy or de-identify it, subject to any legal obligations and responsibilities.

 

We take your privacy seriously on our websites.

When you visit our website, we may collect some information from you, such as your IP address, domain name, the date, time, and duration of your visit, the pages and documents you accessed, the previous site you visited, the type of browser you are using, and any information you voluntarily provide, such as survey information, name, and email address. 

We take your privacy seriously and do our best to protect any personal information you share with us. However, it's important to know that the internet is not a secure environment, and any information you share with us online may not be entirely secure. This is especially true if you send us personal information through email or standard HTTP without encryption.

 We are required by law to protect any information that comes into our possession, but we cannot guarantee the security of information transmitted over the Internet. 

Sometimes we provide links to external websites that are not operated by us. These sites are not subject to our privacy standards, and we are not responsible for their privacy practices or content. If you have any concerns about these sites' privacy standards, policies, and procedures, you should contact them directly.

 

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You can contact us if you have a question or concern. 

Feel free to contact us if you need to ask us to do something or have concerns. You can also request that we stop using your personal information for marketing purposes. If you want to know more about how we manage your personal information or are worried that we have breached our privacy obligations, you can make a complaint. 

We will do our best to address your complaint as soon as possible. If the issue concerns your credit information, we may need to check with the relevant credit reporting bureau. We will inform you that we have received your complaint within seven days and will keep you updated on our progress in resolving it. We aim to provide a final response within 40 days.

 If you would like more information about privacy issues in general or if you are not satisfied with the way your complaint was resolved, you can contact the Office of the Australian Information Commissioner by visiting their website, www.oaic.gov.au or calling them on 1300 363 992

 

Changes in our privacy policy statement.

We may periodically update our privacy policies to conform to new laws or industry codes of practice or to reflect changes in our business. You are responsible for informing yourself of any changes by regularly referring to our privacy policies. We suggest you visit our websites frequently for any updates.

 

Last updated: March 2024